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Terms of Service

Last updated: 19 May 2026

1. Acceptance of Terms

By accessing or using AnimeVault (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

We may update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years old to use AnimeVault. By using the Service you represent that you meet this requirement. The Service is intended for users in the United Kingdom.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use.

You may not create accounts for others, use another person’s account, or create more than one account per person.

4. User Conduct

You agree not to:

  • Post content that is illegal, fraudulent, abusive, hateful, or harassing.
  • Infringe the intellectual property rights of others.
  • Impersonate any person or entity.
  • Attempt to gain unauthorised access to any part of the Service.
  • Use the Service to send unsolicited commercial communications (spam).
  • Scrape, crawl, or systematically extract data from the Service without permission.

We reserve the right to remove content and suspend or ban accounts that violate these rules, at our sole discretion.

5. Marketplace Rules

AnimeVault is a platform connecting buyers and sellers. We are not a party to any transaction between users.

  • Listings must accurately describe the item, its condition, and any known defects.
  • Prohibited items include counterfeit goods, stolen property, and anything illegal under UK law.
  • Prices must be in GBP. The Service is UK-only at launch.

5a. Payments and payouts

  • All payments on AnimeVault are processed by Stripe, a third-party payment processor authorised by the Financial Conduct Authority. Use of the platform constitutes acceptance of Stripe’s terms of service.
  • Sellers must complete Stripe Express onboarding before they can accept payments. Stripe carries out identity and bank-account verification independently.
  • Buyers pay sellers via Stripe Checkout. AnimeVault does not hold buyer funds.
  • Sellers receive payouts to their nominated bank account on a 14-day delay from the date of sale. This delay aligns with the buyer’s statutory 14-day cancellation right.
  • AnimeVault’s current commission rate on sales is 0%. We may introduce or change fees in future and will give at least 30 days’ notice via email before doing so.

5b. Seller obligations

Sellers using the platform agree to:

  • Provide accurate, truthful descriptions and images of items listed
  • Honour the price stated in a listing once a buyer has paid
  • Ship items within 5 working days of payment, unless a longer timeframe is clearly stated in the listing
  • Process returns and refunds in line with our Returns Policy
  • Respond to buyer enquiries within a reasonable timeframe
  • Maintain their Stripe account in good standing
  • Comply with all applicable UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013
  • Pay any income tax, VAT, or other taxes due on their sales — AnimeVault does not withhold tax

5c. Buyer obligations

Buyers agree to:

  • Provide accurate payment, shipping, and contact information at checkout
  • Pay the full amount listed at the time of purchase
  • Accept delivery of paid items at the address provided
  • Communicate any return requests within 14 days of receipt, as set out in the Returns Policy

5d. Refunds and disputes

  • Refund procedures and rights are set out in our Returns Policy.
  • If a buyer and seller cannot resolve a dispute, either party may contact support@animevault.co.uk.
  • AnimeVault may issue refunds at our discretion in cases of seller non-response, fraud, or material breach of these Terms.
  • Chargebacks raised through a buyer’s card issuer are handled by Stripe. AnimeVault is not party to such disputes but will cooperate with all parties to reach a fair resolution.
  • Repeated chargebacks against a seller (whether successful or not) may result in account suspension.

6. Content Ownership

You retain ownership of content you post on AnimeVault. By posting content, you grant us a non-exclusive, royalty-free, worldwide licence to display, store, and distribute that content solely for the purpose of operating the Service.

AnimeVault and its branding, design, and original content are our intellectual property and may not be reproduced without written permission.

7. Disclaimers

The Service is provided “as is” without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.

We are not responsible for the accuracy of user-generated listings, the quality of items sold, or any disputes arising between buyers and sellers.

8. Limitation of Liability

To the fullest extent permitted by law, AnimeVault shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or any transactions conducted through it.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

Questions about these Terms should be directed to support@animevault.co.uk.